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Terms and conditions

These terms and conditions apply for the use of the following websites and that GALICIAN ROOTS S.C. (hereafter Galician Roots), with a registered office at Avenida de Toques y Friol 82, 2A, 15800 Melide, A Coruña, Retail Travel Agency with Tax ID number J70358445, phone number 0034622281658 and e-mail puts at the disposal of its users.

The User declares that he is of legal age (over 18 years) and has the necessary legal capacity linking itself for this agreement and buying the services offered through this website in accordance with the terms and conditions here declared, that he understands in its whole. Should a minor contract any services Galician Roots will not be responsible under any circumstances, and the minor, his parents or legal guardians will be responsible for all expenses incurred.

Access and usage of Users passwords

When registering on our website the User will be issued a username (your e-mail) and a password chosen by himself that will be sent to him afterwards by e-mail.

The User is responsible for the secure storage of their access data and commits himself to diligently guard his username and password adopting the necessary measures to avoid their loss, theft, divulging to third parties or unauthorized use. The User accepts responsibility for the economic consequences arising from any usage of the website through the password provided by Galician Roots, as well as the usage of the User’s password by third parties.

The User hereby declares that all the information supplied by him to access the website and throughout the usage of this is truthful, complete and accurate, and agrees to maintain it updated on any future usage of services offered in our website.

Purchasing products and services

Through this website the User may access information on some products and services related to tourism and travel and will be able to make reservations and purchase these products to Galician Roots.

The sale to the User of such products and tourist services via this website will be conducted by Galician Roots, travel agency that holds all the permits and licenses required to carry out its business.

The User agrees to the terms and conditions set forth by Galician Roots, including the payment of any amount due and the compliance with any rules or regulations governing rate, product or service availability.

All reservations made on our website will be recorded and therefore stored automatically in our system. Proof of this is the booking confirmation page, where the reference code is automatically assigned as well as all the booking details. In addition, the system automatically sends out an email to the client with information on the booking and instructions on the method of payment and delivery of travel documents. Also a contact telephone number to solve all doubts and queries is always included.

Confirmation of a booking and payments on the website

The User will commit to pay for the services or products contracted by means of one of the methods of payment displayed on the payment page:
• debit and credit cards (Visa o MasterCard)
• payment by PayPal
• payment by bank transfer within 4 business days from request of services

A surcharge will be applied depending on the payment method you choose:
• for credit and debit cards a surcharge of 1,10% will apply
• for payments via PayPal a surcharge of 3,8% + 0,35€ will apply
• payments by bank transfer are totally free

The purchase of any product will only be effective at the time that Galician Roots charges the total cost of the booking to the credit card supplied by the User, or once the proof of transfer and transfer itself has been received.

By requesting confirmation of a booking the User agrees to authorise the relevant charge to the credit/debit card supplied at the time of booking. Should the charge not go through to the credit card (denied), the User agrees that Galician Roots will not issue the booking made.

The custom-made trips and Camino de Santiago will be charged once your pre-reservation has been confirmed, you’ll receive an e-mail with the total amount to pay and the different payment methods to clear your payment. Once payment has been done you’ll receive the confirmation of your booking with your reservation number and all the services and details of your trip. All reservations made on our website will be recorded and therefore stored automatically in our system, you may look up to all your bookings in your user account under the “Bookings and invoices” section. If you choose to pay by bank transfer booking confirmation will be sent once your payment is received, we allow 4 business days to receive it. If your payment is not received within that time your reservation will be cancelled and you’ll be notified by e-mail.

Our travel packages can be paid in two easy fees, the first one of 25% of the total amount and the second fee with the remaining 75% of the total has to be paid until 45 days before the travel date. Afterwards clearing the first fee a booking confirmation will be sent to your e-mail. Our server will send you automatically a reminder message to your e-mail the previous week of second fee payment so you have time enough to clear the last payment. Please keep in mind that in case of non-payment the reservation would be cancelled and the first fee wouldn’t be refunded. If your reservation is done less than 45 days prior to your travel date the total amount will be charged.

Due to quality and organizational reasons Galician Roots doesn’t accept any reservations within less than 2 weeks before your date trip.

Cancellation policy and booking changes

The User will be able to cancel his trip contacting our customer care service by e-mail or phone.

In case of travel packages the cancellation must be notified depending on the following terms and conditions:
• if cancelled more than 60 days in advance of travel date the amount of the trip will be fully refunded
• within 60 and 45 days prior to travel date a cancellation charge of 30% of the total amount will incur.
• within 45 and 30 days prior to travel date a cancellation charge of 50% of the total amount will incur.
• within 30 and 15 days prior to travel date a cancellation charge of 70% of the total amount will incur.
• within 14 days prior to travel date the amount of your reservation won’t be refunded.

We are not responsible for return costs, for example money transfer fee abroad or a fee for sending money through PayPal, these costs are at the expense of the client.

The User is allowed to change his trip dates and passenger’s name with no additional cost. Changes must be notified through e-mail or phone to our customer service, passenger’s name modifications can be done until one week before travel date and trip date changes can be done until one month before trip date. At certain times of the year occupancy is really high and modifications might be complicated to do, Galician Roots is not responsible for any inconvenience about travel dates, in case of no availability the User will be notified by e-mail and Galician Roots will try to provide further dates whenever possible. The User may apply for a refund depending on the cancellation policy listed above if the new dates provided don’t suit.

The User will be able to modify trip details on the custom-made Camino de Santiago or custom-made trips until one month before its arrival, for quality reasons we can’t accept any change above this period. Changes must be notified by e-mail or phone to our customer service detailing which services should be changed. If the modifications requested are available User will receive a new pre-reservation with the updated price, no extra fee is charged you only pay for the extra options added to your reservation. Galician Roots is not responsible for any unavailable service, the earlier the modifications are notified and the easiest it will be to achieve modifications.

Copyright, trademarks and software

All contents of the website and, including content, trademarks, graphs, logos, icons, buttons, images and software are the property of Galician Roots and protected by national industrial and intellectual property laws.

It is strictly forbidden to use any of the content or photographs found in this website, including the reproduction, modification, distribution, transmission, future publication, exhibition and total or partial display of such contents without the written consent of Galician Roots.

Galician Roots,,, and all other graphs and logos are trademarks registered by Galician Roots in Spain.


These General Terms and Conditions will be subject to Spanish law. Any dispute arising of these conditions will be settled under the jurisdiction of the Courts of Santiago de Compostela (Spain), with complainant waiving for its right to apply any other jurisdiction that might be entitled to.

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